If you are unhappy with your AUAU Athletics® products or have a faulty product, you can return them and receive a refund
- within the 30-day money-back guarantee
- within the 12-month manufacturer warranty if a product has been identified as faulty
In both cases, you will be responsible for the return shipment. Please head to the individual policies to learn if your order is eligible for return and refund.
Cases that are not covered by the Return and Refund Policy:
- Crowdfunding perks and gifts: We cannot accept returns of crowdfunding perks and gifts because they are provided at deeply discounted pricing during crowdfunding. You can exchange a Crowdfunding gift or perk for a different size. Please head to the Exchange Policy to learn how to proceed.
Returning a product
Before shipping an item for return, please message firstname.lastname@example.org and let us know why you want to return the item.
If you want to claim the 12-month warranty, please add the following information to your email to us:
- Your purchase date and order confirmation number.
- An explanation describing the perceived defect and when and how it occurred.
- Information on how often the product was used during this time and if you have followed the care instructions correctly.
- Pictures of the product and the defect
We will take full responsibility for faulty products and carefully evaluate each case individually, but we cannot guarantee a resolution.
Packaging and return shipping
When returning an order, please ensure the return order is well packaged and protected from damage in transit. We cannot guarantee a partial or full refund if we receive the item in a condition that differs from the provided explanation and pictures. You will be responsible for the shipping costs. Shipping costs are non-refundable.
Steaks Contact Wear Oy | Sammonkatu 14-16 | 33540 Tampere | Finland
Depending on where you live, transit time will vary. When shipping an item over 100€, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. We recommend using a trackable shipping method for your protection and peace of mind.
Upon the arrival of the returned order, the cost will be refunded either partially or in full via the payment option selected during checkout. For EU customers: if you wish to be refunded via bank transfer, please add your bank details (IBAN).