We offer a 12-month manufacturer warranty on our products after the date of receipt of the product/crowdfunding perks. During these 12 months, AUAU Athletics® will take full responsibility for any failures or defects that occur through regular use. If repair or replacement is impossible, you are eligible for a refund or reduction of the purchase price. Each case will be evaluated individually, and we cannot guarantee a resolution.
Cases that are not covered by the 12-month warranty:
- Size exchanges: Size exchanges are possible within 30 days of receiving your product (within the 30-day money-back guarantee) and only if the product is returned undamaged and in a re-saleable condition.
- Change of heart: If you have purchased a product on auau-athletics.com, product exchanges or returns due to a change of heart are possible within 30 days of receiving your product (within the 30-day money-back guarantee).
- Mistreated products: if the recommended care instructions are ignored, this may result in the products breaking. In this case, we are not responsible for a refund.
If your purchase from auau-athletics.com dates back no longer than 12 months and you think your product is faulty, please send the following information to firstname.lastname@example.org to start the return process:
- Your purchase date and order confirmation number.
- An explanation describing the perceived defect and when and how it occurred.
- Information on how often the product was used during this time and if you have followed the care instructions correctly.
- Pictures of the product and the defect.
We will take full responsibility for faulty products and carefully evaluate each case individually, but cannot guarantee a resolution. Please view our Return and Refund Policy to learn more about return packaging, shipment and payment refunding.