12-Month Manufacturer Warranty
Warranty on AUAU Athletics products
We offer a 12-month manufacturer warranty on the AAVA sports bra after the date of receipt of the product/crowdfunding perks. During these 12 months, AUAU Athletics will take full responsibility for any failures or defects that occur through regular use. If repair or replacement is impossible, you are eligible for a refund or reduction of the purchase price. Each case will be evaluated individually, and we cannot guarantee a resolution.
If you think you have a faulty product, please send your purchase date, order confirmation and pictures of your product to email@example.com and explain what you perceive as broken. This is required, so the item may be considered for repair, refund or replacement.
Cases that are not covered by the 12-month warranty:
- Size exchanges: Size exchanges are possible within 30 days of receiving your product and only if the product is returned undamaged and in a re-saleable condition.
- Change of heart: If you have purchased a product on auau-athletics.com (vs during a crowdfunding campaign), product exchanges or returns due to a change of heart are possible within 30 days of receiving your product.
- Mistreated products: if the recommended care instructions are not followed this may result in the products breaking. In this case, we are not responsible for a refund.
If your purchase from auau-athletics.com dates back no longer than 12 months and you think your product is faulty, please send the following to firstname.lastname@example.org to start the return process:
Your purchase date and order confirmation number.
- A written explanation describing the perceived defect and when and how it occurred.
- Information on how often the product was in use during this time and if you have followed the care instructions correctly.
- Pictures of the product and the defect
We will take full responsibility for faulty products and carefully evaluate each case individually, but cannot guarantee a resolution. Please view our Return and Refund Policy to learn more about return packaging, shipment and payment refunding.