We have a 30-day money-back guarantee (after receipt of the product or perks/gifts), during which you can return or exchange products. If you want to return an order, you will be responsible for the shipping costs. The product has to arrive in Finland undamaged and in a re-saleable condition, or we cannot guarantee an exchange.
Products excluded from the 30-day money-back guarantee are:
- Products on sale: Products on sale are considered final sales and cannot be refunded.
- Gift Cards: Gift Cards are distributed digitally immediately after payment, and sales are considered final.
- Crowdfunding perks and gifts: Products purchased during a crowdfunding campaign if they are to be returned. We cannot accept returns because products purchased during crowdfunding are provided at deeply discounted pricing. You will be responsible for the two-way shipping costs when exchanging a crowdfunding perk or gift.
If you want to exchange a product, find out how to proceed in our Exchange Policy. If you are returning an item check out our Return and Refund Policy.