Return and Refund Policy
You can return products
- within the 30-day money-back guarantee
- within the 12-month manufacturer warranty that have been identified as faulty
In both cases, you will be responsible for the return shipment. Please head to the individual policies to learn if your order is eligible for return and refund.
Start the return process
Before shipping an item for return, please begin by sending a message to firstname.lastname@example.org and let us know why you want to return the item. If you want to claim the 12-month warranty, please add the following information to your email to us:
- Your purchase date and order confirmation number.
- A written explanation describing the perceived defect and when and how it occurred.
- Information on how often the product was in use during this time and if you have followed the care instructions correctly.
- Pictures of the product and the defect
Packaging and return shipping
When returning an order, please ensure the return order is well packaged and protected from damage in transit. If we receive the item in a condition that differs from the provided explanation and pictures, we cannot guarantee a partial or full refund. You will be responsible for the shipping costs. Shipping costs are non-refundable.
Please return the items by mail to:
Steaks Contact Wear Oy | Sammonkatu 14-16 | 33540 Tampere | Finland
Depending on where you live, transit time will vary. If you ship an item over 100€, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. We highly recommend using a trackable shipping method for your protection and peace of mind.
Upon the arrival of the returned order, the cost will be refunded either partially or in full via Paypal. Please include Paypal details when returning the item(s). For European customers: if you wish to be refunded via bank transfer, please add your bank details.